Discussion:
Who did not get a password from the ISP?
Matthias Kirschner
2013-06-21 08:02:08 UTC
Permalink
I am looking for examples from people who did not get a password from
their ISP for the internet access, or for the VoiP account. Background:
at the moment in Germany at least some providers start to bundle routers
with the internet contract. They do not hand out the username and
password to set up your own router any more. Their argumentation is to
save support costs.

So first the question: Have you or someone you know experienced this
problem? If so, which provider and which contract option?

Second, I brainstormed with some people about the arguments, here the
current alpha state. I am looking forward to your comments and
improvements:

1. ISPs start to bundle their contracts with a router. We will argue
that this is bad for competition, pushes out other companies producing
routers, and will also lead to more expensive routers.

2. ISPs do not give out the usernames and passwords necessary for the
internet connection and VoIP. We will argue that every computer with
network hardware could fulfill the task of a router. If ISPs are allowed
to keep this data secret, they can hinder new products where the
funtionality of the router is included. They also have access to the
privat network of the customers, they are responsible to what is
happening there, but on the other hand they have no control over the
router.

- it will be hard for people to buy router hardware from companies they
trust.
- political parties are asking for privacy by default, which this is
absolutely not
- customers should have the possibility to buy devices, which include
several functions (music/media player, print server, file server,
router, wireless access point, etc.) to save power.
- If ISPs can decide about the configuration of the routers, it is
difficult for other companies to build products which can connect to
the internet (they would have to tunnel everything)
- it is difficult to run alternative software for routers, whom people
trust.

All the things are only available if you pay more to get the password.
Privacy and control over the devices has to be the default, not the
option you get, when you pay more.

Best Regards,
Matthias
--
Matthias Kirschner - FSFE - Fellowship Coordinator, German Coordinator
FSFE, Linienstr. 141, 10115 Berlin, t +49-30-27595290 +49-1577-1780003
Weblog (blogs.fsfe.org/mk) - Contact (fsfe.org/about/kirschner)
Support FSFE! http://fsfe.org/support/?mk
Mirko Boehm
2013-06-21 08:08:59 UTC
Permalink
Post by Matthias Kirschner
I am looking for examples from people who did not get a password from
at the moment in Germany at least some providers start to bundle routers
with the internet contract. They do not hand out the username and
password to set up your own router any more. Their argumentation is to
save support costs.
So first the question: Have you or someone you know experienced this
problem? If so, which provider and which contract option?
Friends of mine have this problem. The provider is Alice,with a standard DSL contract. It seems to the standard behaviour for this provider. I tried to set up a wireless router for them and failed. Alice actually charges extra (!) for allowing custom installations.

Mirko.
--
Mirko Boehm | mirko at kde.org | KDE e.V.
FSFE Fellow, FSFE Team Germany
Qt Certified Specialist and Trainer
Matthias Kirschner
2013-06-21 08:35:12 UTC
Permalink
Post by Mirko Boehm
Post by Matthias Kirschner
I am looking for examples from people who did not get a password
from their ISP for the internet access, or for the VoiP account.
Background: at the moment in Germany at least some providers start
to bundle routers with the internet contract. They do not hand out
the username and password to set up your own router any more. Their
argumentation is to save support costs.
So first the question: Have you or someone you know experienced this
problem? If so, which provider and which contract option?
Friends of mine have this problem. The provider is Alice,with a
standard DSL contract. It seems to the standard behaviour for this
provider. I tried to set up a wireless router for them and failed.
Alice actually charges extra (!) for allowing custom installations.
Can you please find out which exact contract it was? And tell me how
much they want to have extra for giving you the necessary data to set it
up yourself.

Regards,
Matthias
--
Matthias Kirschner - FSFE - Fellowship Coordinator, German Coordinator
FSFE, Linienstr. 141, 10115 Berlin, t +49-30-27595290 +49-1577-1780003
Weblog (blogs.fsfe.org/mk) - Contact (fsfe.org/about/kirschner)
Support FSFE! http://fsfe.org/support/?mk
Mirko Boehm
2013-06-21 08:38:47 UTC
Permalink
I will have to ask :-/ Will do.

Mirko.
Post by Matthias Kirschner
Post by Mirko Boehm
Friends of mine have this problem. The provider is Alice,with a
standard DSL contract. It seems to the standard behaviour for this
provider. I tried to set up a wireless router for them and failed.
Alice actually charges extra (!) for allowing custom installations.
Can you please find out which exact contract it was? And tell me how
much they want to have extra for giving you the necessary data to set it
up yourself.
--
Mirko Boehm | mirko at kde.org | KDE e.V.
FSFE Fellow, FSFE Team Germany
Qt Certified Specialist and Trainer
Christian Kalkhoff
2013-06-21 08:12:52 UTC
Permalink
Hi!
Post by Matthias Kirschner
I am looking for examples from people who did not get a password from
at the moment in Germany at least some providers start to bundle routers
with the internet contract. They do not hand out the username and
password to set up your own router any more. Their argumentation is to
save support costs.
Not sure if it applies to me, I recently got a router from Mnet with
password preset. I got the hardware as replacement for older hardware
that was not given out with the contract years ago.

I still have a (very old) sheet of paper with my credentials but i am
not sure if those are given out to new customers. Anybody else uses Mnet
in Munich as ISP can clarify on this?

Regards,
Christian
--
Christian Kalkhoff - Softwarebefreier - software liberator
Fellow of FSFE - Support FSFE! http://fsfe.org/support/?softmetz
CAcert assurer
http://softmetz.de/
Andrea Di Dato
2013-06-21 08:28:41 UTC
Permalink
Post by Matthias Kirschner
I am looking for examples from people who did not get a password from
at the moment in Germany at least some providers start to bundle routers
with the internet contract. They do not hand out the username and
password to set up your own router any more. Their argumentation is to
save support costs.
[...]

Take in account that leased lines (ADSL) are point-to-point so many
providers doesn't enforce on security because they start from the
assertion that they installed your line and only you can connect to that
fisical couple of wires, so the password bacome relative!
In Italy I'm sure that at least my provider make this reasoning but it
is very probable that other do. Basically I can use the account of my
e-mail and the preconfigure generic one to connect, the result is the
same: line is up!

I'm sure your experience is different and absolutely the intention of
providers are. So I share your same concerns and I belive that people
should be informed.


Andrea Di Dato
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